The product I purchased is not what I expected. Can I return the product in exchange for something else?

If for any reason you find our product unsatisfactory, you may return it within 30 days of receipt for a refund or credit. All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written, or implied, exists unless noted on the website or in this catalog.

Digital Download products are nonrefundable and cannot be exchanged.

To return a product, please email our customer service department at questions@noellesperfectfitness.com to receive a return merchandise authorization number. You must have pre-authorization prior to returning a product. All shipping costs are the responsibility of the purchaser.

Refunds or credits are not issued for shipping charges, except for shipping errors and damaged or defective product. Restocking fees may apply depending on the condition of items and time lapsed since purchase.

Will I receive a credit for the shipping cost of my return?

With the exception of shipping errors and damaged or defective products, all shipping costs are the responsibility of the customer. Refunds or credits are not issued for shipping charges.

I need to return a product because it’s broken. What is the warranty and how do I get a replacement?

All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted in the catalog or on the website. Please contact customer service with any questions or concerns.

What is the preferred shipping method to return a product?

Any shipping method you choose is acceptable to return a product and recommend that you request a signature confirmation when returning the product.

What if I need to cancel my order?

Any order may be cancelled prior to shipment. A 10% cancellation fee may apply to the total purchase price paid for cancelled items on your order if the order was made by mistake. If you need to cancel your order, click here.